people
FAQ

Why do I need to register myself?

To assure a fast, secure and accurate money transfer we need to keep your details for our records only. Registration is fast and free and will allow for easy repeat money transfers. Since email and SMS are standard methods for informing you on your transaction, we must verify these during the registration process.

Why do I need to identify myself when registering?

The EuropeanUnion, Switzerland, The United States, El Salvador and other countries around the world have legislation and anti-money laundering laws in place that mandate Payment Institutions to identify private and legal customers who send more than a certain amount of money in a given period of time. You will be contacted by a 360monex representative to give you instructions via email based on your country of residence. Once you are properly identified you will be able to use our services conveniently.

Why do I need to show an ID while receiving money?

360monex is committed to safeguard the interests of our customers. The ID is a document which authenticates the transaction and transaction claims. It also ensures that the customer details are not misused by unrecognized personnel. Moreover, there are regulatory requirements in the respective countries which direct the Money Transfer Operators to follow certain procedures while transferring money.

What countries can I send money to?

On our homepage you will be able to find a list of all available countries and currencies as well as available countries from where you can use our services.

How can I pay for my money remittance?

We currently offer 2 different methods for payment: Method 1 You can pay for your money remittance by initiating a regular bank transfer from your bank account to our bank account. Instructions for our bank accounts can be found on this web site. Just transfer the amount to be sent plus our charges. Remember to put your client number as a reference. i.e. SE195608 Method 2 Please visit our offices and pay by cash and order your money remittance in person. We will be very happy to help you personally.

What are the methods of payments abroad?

Depending on the country you are sending to, the following options are available: Method 1 Cash – Beneficiary collects cash from one of our business partner’s locations in the country. Method 2 Account Deposit – The money is credited to the beneficiary’s bank account in one of the banks in the receiver’s country. Payments instructions and bank details are provided by the sender. Method 3 Home Delivery – The money is directly delivered to the beneficiary’s home.

How long does it take to transfer the money?

The 360monex Cash service is an instant service. 360monex has an Internet based system, which means that the money is available to be collected within hours, subject to the hours of operations of our business partners paying location. The 360monex Account Deposit service normally takes up to two working days, depending on local banking systems. With 360monex Home Delivery, the money is frequently delivered on the same day. However, in situations where the money is being sent to a remote destination, for example some of the islands in the Philippines, the money may take a few days to arrive.

How much does the service cost?

The fees are very competitive and offer excellent value for money. Regardless of the amount of money you are sending, you pay a fixed rate fee. You can find information regarding our fees on this web site.

How much money can I send?

The send amount varies for different countries and on average you can send any amount of money that you need to send. However there are certain requirements depending on the amount to be sent. Please contact our call center customer service for more details.